Support
Talk to a person
Bobbie is made by a small team of parents. If something is not working, or you cannot find how to do a thing, tell us and a person will answer.
[email protected]. We answer within one working day, usually the same morning. To help us fix it first time, say what you were trying to do, what happened instead, the email address on your account, and attach a screenshot if you have one. Never send passwords.
Write to us here
The same as emailing, with the boxes laid out for you. A person reads it, not a machine.
If you have linked your phone, you can also tell Bobbie itself: "I need a person". Your message is passed to the team with your household attached, so you do not have to explain who you are.
Before you write
Most questions are answered in the help centre, and the most common ones on the questions and answers page. Emails that arrived but did not appear: see Getting things in.
Something not right?
If anything about the service looks wrong to you, from a page that misbehaves to something you think we should know about, email [email protected] and a person will look the same day. We would always rather hear about it.
Your data
To ask for a copy of your data, to correct it, or to delete your account, see deleting your account and the privacy notice. Most of it you can do yourself in Settings.